Recover your Microsoft account
What Microsoft account are you trying to get back into?
Email address
Where should we contact you?
Enter an email address that's different from the one you're trying to recover.
Contact email address
Note: If you've turned on two-step verification, you can't recover your account this way.
Enter the Microsoft account you're trying to get back into. (This is the email address you use to sign in to Outlook.com, Xbox Live, and other Microsoft services.)