A communication channel is a particular type of media through which a message is sent and received. In other words, it's the method of communication used. The communication channels can flow down from superiors to subordinates, up from subordinates to superiors, or across from and to co-workers of the same hierarchical level of authority.
what are communication channel
In an organization, information flows forward, backwards and sideways. This flow of information is called communication. Communication channels refer to the way this information flows within the organization.
Importance of a Communication Channel
A breakdown in the communication channel leads to an inefficient flow of information. Employees are unaware of what the company expects of them. They are uninformed of what is going on in the company.
This will cause them to become suspicious of motives and any changes in the company. Also without effective communication , employees become department minded rather than company minded, and this affects their decision making and productivity in the workplace this harms the overall organizational objectives as whole