Dear Intellectual Property team,
I trust all is well at your side,
My name is Roudaina the marketing director of The Gate Mall – Kuwait, I came to know that you suspended our instagram account @thegatemallkw with 87K followers due to a complaint that you received regarding one of our posts on Thursday 14th July 2016 without any case verification,
I strongly believe that we are facing a big misunderstanding here especially that we always make sure that we don’t violate any of the instagram terms and conditions,
Therefore, I would like to kindly request from you to please provide us with the information about the Complainant and his complaint to eliminate any misunderstanding from his side and to take his approval to reactivate our instagram account again as per your company process in these cases,
We appreciate your kind and fast response since this suspension has caused us a lot of moral and material losses.
Thank you in advance for your expected support,
Bets regards,