1. There must be detailed visual monitoring and continuous digital recording enabling the effective surveillance of all activities regarding the operation of all gaming tables and pit activities.
2. Surveillance must ensure that all digital recording mechanisms, as required, are fully operational.
3. Surveillance must receive prior notification of the commencement of the soft drop procedures.
4. Each table has a number of fixed (static) CCD colour camera assigned to it, and is digitally recorded with all footage stored for a predetermined number of days (to be determined based on operational capabilities and demands). Each fixed camera has the same corresponding number as the table. All tables can be viewed from various vantage points by PTZ cameras.
5. The effective monitoring of casino gaming is a skill and therefore requires practice and good technique. The two key factors for effective monitoring are:
5.1 Continuity - When monitoring a game, various views are necessary to observe all action (e.g. monitoring card counters). Therefore operators will use as many cameras and monitors as is required to capture on DVD all the necessary information. Operators must be careful not to lose digital recording information as continuity of evidence is very important.
5.2 Clarity – Clear coverage of all important details.
6. Observation of Table Games – General Procedure
6.1 Guiding rules for selecting any area/table for the purposes of general observation only are:
- random selection
- systematic selection
- busy game
- quiet game
- new staff member
- high risk/problematic area
- area of poor supervision or visibility by floor supervisors
‘gut’ feeling – body language, something that doesn’t quite seem ‘right’.