Another important point to consider is that, not only is the consideration of context important in
understanding BIM deployment, but that context has itself changed over time. Many changes
have occurred in technology deployment environment in recent years that need to be taken into
account in updating our understanding of this complex phenomenon (Markus & Mao, 2004).
Examples include increased levels of packaged software acquisition and customisation;
increased outsourcing of technology development; and widespread development of enterprisewide
and inter-organisational technological integration. These changes have increased the
number and type of groups with an interest in the technology development and implementation
or use, such as BIM vendors, BIM outsourcing experts and external consultants, and the
significance of the interactions between them, as well as the variety of technical and
nontechnical development activities involved, such as complementary business or process
interventions (Markus & Mao, 2004). Hence, the study seeks to provide a better understanding of
the organisational roles and processes that support the BIM uptake. In view of that, three
research questions have been highlighted: