In the light of these considerations, we found that the examined IT solution,
implemented in ETO business and in large and multinational context, presents
several potentialities. Among these, the most important one is the possibility to
create a cumulative knowledge data-base, that can be represented as an historical
memory of the firm and besides it can produce new knowledge, creating added
value. This also facilitates continuous learning process in different levels and areas
of organization and provides access on demand and real-time to these cognitive
resources, sharing information, which are generally in the hands of few specific
people. In this way, in our case, the knowledge about the technical aspects is
shared among the different functional areas involved in the quotation process, not
only in the hands of the engineers. For this reason, it is realized the main advantage
by-passing the critical role of the Engineering and facilitating the integration
between Engineering and Marketing and Sales.