• Any variable is represented in an axis of the figure (Fig. 4) and each plan
(between two axis of these leverages) may help in representing impacts on
managerial and organizational domains. Indeed these plans signify drivers of
Consistency (overall matching between what IT application delivers and what is
actually requested), Motivation (willingness to use IT application by users) and
Operational Excellence (users’ satisfaction due to quality of their processes, as
the IS application should support them in their activities).