A.3 Understanding the needs and expectations of interested parties
Subclause 4.2 specifies requirements for the organization to determine the interested parties that
are relevant to the quality management system and the requirements of those interested parties.
However, 4.2 does not imply extension of quality management system requirements beyond the scope
of this International Standard. As stated in the scope, this International Standard is applicable where
an organization needs to demonstrate its ability to consistently provide products and services that
meet customer and applicable statutory and regulatory requirements, and aims to enhance customer
satisfaction.
There is no requirement in this International Standard for the organization to consider interested
parties where it has decided that those parties are not relevant to its quality management system. It is
for the organization to decide if a particular requirement of a relevant interested party is relevant to its
quality management system.