The customer’s perspective of LCC offers insights that can be useful to producers of products
(Artto 1994, Sakurai 1996 and Hansen and Mowen 2000). In fact, producers cannot afford to
ignore the customer viewpoint. Shields and Young (1991) argued that the holistic approach of
life cycle cost management must pay attention to the variety of viewpoints that exist. This
observation produces an integrated, comprehensive definition of life cycle cost management.
LCC as an approach of product life cycle cost management requires taking actions that cause
a product to be designed, developed, produced, marked, distributed, operated, maintained,
serviced, and disposed of so that life cycle profits are maximized (Hansen and Mowen 2000).