Around the clock and around the world, keeping customers’ aircraft flying and putting them first is Bombardier’s top priority. Committed to establishing an industry leading, worldwide service and support network and delivering a best-in-class customer experience, their world-class aircraft come with a full menu of customer support and training services. With just one phone call, Bombardier Business Aircraft customers have access to the Customer Services Team – 24/7 support of specialists based at our centralized customer response centre for Business Aircraft in Montréal. The centre connects customers with support personnel from Bombardier’s worldwide Customer Services network.
Bombardier Business Aircraft has an Authorized Service Facility (ASF) in Dubai, which was the ASF Award recipient last year in the International category. The Authorized Service Facility network also includes: Arab Wings (Amman, Jordan), ARABASCO (Jeddah, Saudi Arabia), Arkia Israeli Airkai (Tel Aviv, Israel) and Qatar Executive (Doha, Qatar).
Not only does Bombardier keep its customers flying, it also keeps their budget in mind. With the introduction of several aircraft program offerings – from the Challenger MAX Program to Reliability Improvement Modification Program (RIMP) for Global aircraft and many others – They continue to reduce maintenance costs and ownership costs through reliability improvements.
Q11-Abu Dhabi is moving forward with solid steps towards building aircraft body parts and Strata who is part of Mubadala considered as big as Boeing , do you think the UAE will be able to produce its first Business Jet , and you as Bombardier would you support the UAE if they started working on this project.
Bombardier remains committed to the Middle East, and we are confident that private aviation in the region will continue to grow in the coming years. We are adapting our business model to capitalize on growing market opportunities around the world and will focus on direct interaction with our business aircraft customers.