Different kinds of training could assist Jane in providing more objective appraisals, although none of the programs can guarantee perfect results. Appraisals are inherently subjective. The training program should provide basic information on the appraisal form and how the system works. In addition, the benefits of accurate appraisals (what’s in it for me?”) and tools for providing such ratings should be provided. Jane will need training in:
o how to identify and rank job activities
o how to observe, record, and measure performance
o how to minimize rating errors
Finally, she will need assistance in how to interact with employees when they receive performance information, including how to conduct an appraisal interview and how to train, counsel, and coach. Increased experience added to the training should help her to provide the supervision and performance appraisal all of her employees need, including her friends Barb and George.