Privacy Policy
This website is owned and managed by Dubai Aviation Corporation (trading as and hereinafter referred to as "flydubai").
We are responsible for the processing of any personal information you provide to this website and we are registered/approved where required in each country under the relevant data protection legislation of that country.
We take our responsibilities regarding the protection of personal information very seriously. This policy explains:
1. Why we need your personal information
When you use services provided on this website, you will be asked to provide certain information such as your name, contact details, travel documents, and/or credit/debit card details. We will store this information and hold it on computers, computerized storage centers or otherwise. We will use this information, by way of example and without limitation, in some and/or all of the following ways:
to fulfill our agreement with you, including processing your flight, sending you your itinerary or contacting you if there is a problem with your booking;
to register you with our website and administer our website services where you have registered to receive these. You can unsubscribe from these services at any time (see choice/opt-out below);
to administer any contest or other promotional offer you may enter and notify winners;
to answer any queries which you may send to us by e-mail;
in order to conduct customer satisfaction surveys;
to meet our legal compliance obligations;
for crime prevention and detection;
for direct marketing purposes, as set out in detail below;
for recruitment and careers purposes
for human resources management and employment matters.
If you are a customer, the information you provide or that is obtained by us on this website, via our call centre or a travel agent will be used by us and/or our affiliates to provide you and other customers (via post, email, telephone or otherwise) with information about new products and services and special offers we think you will find valuable. We may also inform you about new products and services and special offers of selected third parties, where you have registered to receive these.
If you are a candidate or user for recruitment, employment and/or human resources purposes, the information and/or data that you provide or that is obtained by us on this website or otherwise, will be used by us and/or our affiliates to process your query, request or application. We may also inform you about any relevant opportunities, products or services (including those of selected third parties), where you have registered to receive these.
We may contact you by post, email, telephone (including SMS) or fax for these purposes. Your confirmation emails (which may include details of flight bookings, travel documents, recruitment processes, employment and/or human resources or other services booked through our website) may include marketing material which we may feel will be of interest to you from other third parties. We may also use and analyse the information and/or data that we collect so that we can review, administer, support, improve and develop our business and the services which we offer.
If you would like to receive details of our new services and special offers, you can sign up here.
3. To whom we disclose your personal information