Q. Why do I receive a text notification message on my phone instead of the picture message itself?
A. This could be the result of two scenarios; firstly you don't have a handset capable of receiving picture messages or secondly, you may not be provisioned correctly to receive such messages. If it is the case that your handset is picture message capable, either call into Vodafone store or simply call Customer Care 888. NOTE: Receiving a picture message is only possible on picture message capable handsets.
Q. How can I retrieve my picture message?
A. Within the text message you received both an internet link and an associated password. Please use your own mobile number as well as this password to log in.
Q. How often can I request a password to retrieve my picture message when I've lost it?
A. You can request your password to retrieve your picture message up to 3 times a day if you've lost it.
Q. Does it cost anything to view the picture at the website?
A. No there is no extra charge for accessing and viewing pictures at the website.
Q. Can I reply to or forward the message?
A. Yes you are able to reply to or forward each message (once in total) by using the "reply" and "forward" button. Reply or forward is free once per message.
Q. If I want to reply or forward the message can I attach new text/images/sounds/videos?
A. Yes when you want to reply or forward a message you are able to attach new text/pictures/sound/video to your message. The forward functionality doesn't able to modify the attached media files and it is possible only to write a reply text.
Q. After how many days will the picture expire?
A. Your picture message will be accessible for a maximum of 30 days.
Q. Once a picture message expires will I be able to access it again?
A. No, after 30 days the message will be deleted.
Q. Can I send a picture message to an email address?
A. Yes with Vodafone you can send all your best pics, long text and video up to 300 kb to absolutely anyone in the world with an email address. And what's more, they can reply straight back via email to your phone for free.
Q. Can they reply to the message?
A. Yes the recipient is able to reply to the message (once in total) by just using the "reply" button.
Q. Does it cost anything for this person to reply back to me?
A. No to reply back is free, however, they will only be able to reply once.
Q. How many addresses can I add at once?
A. Depending on the handset the maximum number of addressees for the message is 10.
Q. What is the maximum message size of the message I am able to send?
A. The maximum message size is 300kb.