Dear Mr. Wael,
Kindly note that we do not have any one called Mr. Mohamed Megahed, do you mean Mr. Mohamed Maged?
Our final approval on your balance is a must to compare the accounts.
Can you send the our account with you and we will compare the difference to understand from where it comes?
Our accounting department head Mr. Maged Karam will be happy to assist you I am putting him in CC.
Best regards,