3- Work closely with Sales Executives to setup and track sales orders and to ensure quality and consistency of interactions with customers at regional level in accordance with EQUATE policies and objectives
4- Responds to critical issues relating to customer complaints to ensure customer satisfaction.
5- Review and verify data and documents of all trade transactions and update the system accordingly, while ensuring compliance with EQUATE policies and procedures, import regulations and banking rules and regulations
6- Review customer documents and liaise with the bank to ensure that funds are transferred to EQUATE accounts when the shipment is delivered
7- Follow up on sales order status in order to generate / maintain the Daily Sales Order Report
8- Prepare relevant reports to provide Senior Customer Service Executive with timely information to monitor customer satisfaction, for effective decision making and planning for business growth
9- Contribute to the identification of opportunities for continuous improvement of sales systems, processes and practices taking into account ‘international best practice’, improvement of business processes, cost reduction and productivity improvement