The software (named ‘‘MASK’’, which stands for Management Accounting
System Kibernetes) constitutes a technical tool which, on the one hand, allows the
management of appointments and arranges the assignment of tasks in a structured
way and, on the other hand, assists management in the coordination and control of
the various activities (production and support). Thus, it is possible, for example, at
any time, to check the progress of various orders, or locate the set of activities
(events) which refer to a subject at a given time, or locate the contracts in progress
with the same customer. Each process can be broken down into the stream of
activities that compose it, and for each of them the following elements can be
evaluated: