We know some of you have encountered problem when loading picture to the new version of fotor.com. Our website is based on the latest flash technology for purpose of best performance and memory efficiency. This new technology will greatly reduce the probability of crash when you edit real big size image (up to 4000*4000 pixels).
Why should we update our FlashPlayer?
The version of flash player you are currently using really matters. We strongly recommend that you download and install the latest version of FlashPlayer and experience the change made by Fotor.
Please kindly follow the step-by-step guidance that can be found at the official website of Adobe:
https://helpx.adobe.com/flash-player.html
We see 97% of Fotor users have been updated to the new version of FlashPlayer.
We recommend that you use latest version of Chrome to visit fotor.com.
Chrome has a better compatibility with Fotor.com. Install a Chrome browser will probably not only clear the problem you encountered at the new fotor.com, but also smooth out some other problems when you visit many other sites. Please click here to download: http://www.google.com/chrome/
If you have tried the above means but still have problem loading picture to fotor.com, please tell us:
1) in forum
2) via mail to support@fotor.com
3) by setting up conversation with us in Skype to get online assistance from our technical guy
Skype account: fotor_official
Online time: (GMT+8) 10h00 – 17h00
Screenshot and additional information are preferred to be provided with your problem. We’ll try to figure out a solution for you.
Thanks all for your understanding and support to Fotor!