INTRODUCTION "A reader about conversation skill ? Why, what for ?" It is only natural that people react in this way when they see this document. Obviously: leading a conversation seems easy. Everybody does that several times daily. However, many conversations do not develop entirely as desired. There may be misunderstandings or an undesired ending of the conversation. Such things cannot always be avoided. But a good preparation of a conversation can enhance the quality of a conversation. This reader provides the support of this preparation. Also points of attention are mentioned, which are of importance during the conversation. To this reader a checklist and a number of annexes are added, which - we hope - will enhance the applicability of the information provided. Drs. M.G. Altena Drs. W.G. Bekkering Ir. J.J. van Veldhuizen Translation: K.M.L. Slot-Lim Revised version: Brian Thompson 2009