As per the email below, Instagram suspended the account due trademark right and it's not been hacked as I mentioned to you.
Now we are a Profesional company and one of the biggest in Kuwait, handling over 80 social media accounts from technology, F&B, real estate, banks, and more.
With our account management we work professionally and without validating any of the social media networks terms and conditions.
Now we can give you whatever guarantee you want that these actions won't happen again in order to get the account back.
The client is one of the biggest shopping malls in Kuwait with over 300 stores and it's one of the most visited destinations for families in Kuwait. I believe suspending their account because of an internal communication issue can be reconsidered.
Hope you understand the situation and work with us to get the account back.