Dear All Store Managers,
Please find the below attached Multi-Channel Guideline & ship operation process Order operation Process.
1.It has been noticed there is delay in handover the Multi-Channel stock to Aramex.
2.Store manager must ensure that all Multi-channel orders checked every 1 hour and try to handover the merchandise same day to Aramex.
3.If Aramex People failed to arrange the pickup please let me know with reference Number.
4.If the dealt found from our side, Store Manager will Penalize for the same.
5.While sending any shipment pertaining to multi-channel, you are required to print two Aramex AWB label.
6.Copy 1- To be handed over to Aramex driver & (ii) Copy 2- To take acknowledgement from the Aramex diver and file in the store.
7.You need to write the Aramex KSA Account- 4003899 on each multi-channel shipment manually.
It has been noticed couples of times , Multi-Channel order has been rejected by the store, even they have sufficient stock .
This is not acceptable at all .please understand this is one apparel , you cannot reject the order only for this reason either you team can sell those merchandise quickly or just because of your leniency.
In future if I will find anything I will take very stick action. Store manager will panelize for it and that can be double of the product price and warning letter .
I hope this will not be repeated in future and its very clear to all of you.