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ACME NutZ & BoltZ 1800 West Hardware, Wheelbarrow, KS 66244January 15, 2004Julie Boyle5982 ElmHastings, KS 62331 Dear Ms. Boyle:Thank you for your letter requesting information about our Acme Nutz & Boltz service contract. The following clarifies what we cover and the duration of that coverage.• Machinery maintenance: Free for 60 days after purchase. After the first two months, we will provide complete maintenance (parts and labor) for $24.00 a year up to five years. This maintenance contract requires you to bring the machinery to our shop.• On-site maintenance: Free for 60 days after purchase. After the first two months, we will service your machinery at your site for an additional $12.00 a year up to five years.• Exclusions: We will maintain your machinery parts free for 60 days or for five years at $24.00 a year. This does not include lubricants. You should lubricate your machinery quarterly with 2 oz. of silicon gel. You can purchase this at our parts counter.With our expert maintenance, your machinery can last a lifetime. If you purchase our five-year plan by the end of this month, Ms. Boyle, we will offer you a 10% discount. Please contact our service representative at 441-9026, ext. 1313. Sincerely,Becky SandhausBecky Sandhaus
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