We received your refund request for Bag of Gems (Clash of Clans).
It looks like this order was never completed (it may have been declined, or
there may have been an error).
Incomplete orders can't be refunded since you weren't charged for the item
to begin with.
You can check that you weren't charged for this item under "Transactions"
on https://payments.google.com
If you have any questions, feel free to reply here or call us at one of our
toll-free numbers:
https://support.google.com/googleplay/?p=tfn
Thanks,
The Google Support Team