1. GENERAL OBSERVATION
There must be detailed visual monitoring and continuous digital recording enabling the effective surveillance of all activities in the cash desk operation.
Surveillance must ensure that all digital components, as required, are recording.
When monitoring cash desk activity on a random basis surveillance operators should scan all service, work, and cash and chip storage areas with a PTZ camera to capture (with the PTZ camera from the main gaming floor—if possible) shots of staff and patrons and any cash/chip/coin transactions.
Surveillance operators must be advised of all cash desk variances immediately. Usually a variance will be realised at a shift change, therefore, surveillance must be notified before that cashier leaves the cash desk. All variances of $500 or greater are reported to Surveillance.
Review of variances under $500 will be at the Surveillance Shift Managers discretion.
Surveillance operators must have written notification of the ‘approved’ Cashier’s Transaction Levels. (Under no circumstances will the Surveillance Department be used to “double” or “verify” transactions in if the Cage Supervisor/Shift Manager is not available!)
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Cash desk management must inform surveillance of all changes to the cash desk cashier’s transaction limits.
Surveillance must be advised of all suspect or significant cash transactions.
Surveillance must receive written notification from cash desk management when cash desk personnel are acting in a higher capacity.
Under no circumstances should patron’s deposit bags, brief cases or packages at the cash desk.