Introduce yourself?
My name is ......., I am 25
Years old, I graduated from faculty of commerce ain shams University, Accounting department, Graduation year 2010
about my courses and training, I had studied English language course at A U C and graphic diploma at kit center for training with project grade excellent
What do you know about customer service?
-Customer service is the basic stage at any respectable company, which makes the relation between the customer and his company much better by serving him by perfect way to reach his satisfaction
What are the strength / positive points in your personality?
-I'm an organized person, dependable person, hard worker, calm, have the ability to work under stress and have the ability to solve problems
Why do you apply the customer service offer?
-Because I have personal skills qualified me for this job like "good communication skills, good listener, patient, sociable, friendly, Calm, like to help people and I have the ability to work in team work
شركة ايكو وشركة واصلة واتصال
What are the weakness / negative points in your personality?
I'm over self confident
What will you do if the customer abused you during call?
I'll be good listener to him and patient
let him to explain all the problem to me
I'll take my steps to solve this problem and following with the customer till solve it and reach his satisfaction
after that I'll take all my steps to avoid this problem in the future
What is the type of the customer service field?
By phone
Face to face
Public relationships