CONSUMER BEHAVIOR:
THE PSYCHOLOGY OF MARKETING
سلوك المستهلك علم النفس والتسويق
The study of consumers helps firms and organizations improve their marketing strategies by understanding issues such as how
1- The psychology of how consumers think, feel, reason, and select between different alternatives (e.g., brands, products, and retailers);
2- The psychology of how the consumer is influenced by his or her environment (e.g., culture, family, signs, media)
3- The behavior of consumers while shopping or making other marketing decisions;
4- Limitations in consumer knowledge or information processing abilities influence decisions and marketing outcome;
5- How consumer motivation and decision strategies difference according to product type .
6- How marketers can adapt and improve their marketing campaigns and marketing strategies to more effectively reach the consumer.
What is the definition of consumer behavior ?? مهم
"The study of individuals, groups, or organizations and the processes they use to select, secure, use, and dispose of products, services, experiences, or ideas to satisfy needs and the impacts that these processes have on the consumer and society."
Although it is not necessary to memorize this definition, it brings up some useful points:
1- Behavior occurs either for the individual, or in the context of a
2- Consumer behavior involves the use and disposal of products as well as the study of how they are purchased.
3- Consumer behavior involves services and ideas as well as tangible products.
4- The impact of consumer behavior on society is also of relevance-
What is the four main applications of consumer behavior ?
1- The most obvious is for marketing strategy.
2- A second application is public policy.
3- Social marketing involves getting ideas across to consumers rather than selling something.
4- As a final benefit, studying consumer behavior should make us better consumers.