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October 2010 – Present (5 years 11 months)Ericsson KSAThe Field Maintenance Manager is responsible for management of all On-site Field Operation activities of the services and/or resources in the Network Key Responsibilities:• Define Field Maintenance overall priorities and work strategies based on main goals and priorities defined by Management & Control• Authorize Field Operations changes and investments within the authority delegated by Management and Control• Ensure that the Field Operations is adequately staffed according to the service delivery requirements• Ensure that Field Operations budget and profitability is managed according to goals and priorities defined by Management & Control• Attend in managements meetings in the capacity of Assessment / Goal setting responsible for Field Operations.• Support Management and Control functions to define / negotiate service supply revisions with customer• Responsible for availability of spare parts, tools / instruments and their distribution and handling.• Responsible for having efficient and documented routines / procedures with all concerned inter working units e.g.: different system support units, other operators, subcontractors, rollout units, planning / engineering units, etc. Responsible for communicating any changes to such procedures to the relevant partner.• Ensures that the O&M performance goals are met.• Present and discuss all aspects of network field maintenance with all parties concerned. This includes all relevant equipment and elements in the network.
• Responsible for maintaining the network availability plus hitting the required target and KPI.
• Ensure that Management & Control receives reports of Field Maintenance and / or other performance reports applicable to the service delivery on a scheduled basis.
• Vendor management including sub-contracting negotiation, vendor performance management.
• Plans the activities and work schedules of the field personnel in accordance to ongoing projects and activities.
•Budget and cost control.
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