The result of this is that the concept of ‘capability’ is the capacity of a
firm to convert resources they possess into the ‘service’. The good
services might be produced by either ‘good resources’ or ‘average capability’/
‘average resources’ or ‘good capability’, if capability were a type of
‘score’ of capability, particular to each firm (e.g., good firms have a high
‘capability score’). The difference, or possibly the uniqueness, of a firm
largely comes from these capabilities.