What MOST influenced your overall satisfaction rating with AppleCare Telephone Support?
The Advisor’s knowledge
The Advisor’s commitment to resolving my issue
The Advisor’s communication skills
The Advisor’s listening skills
The Advisor followed up on commitments that were made
The phone experience (e.g. hold times, transferred, disconnected)
A repair experience
Apple’s support policy
The product I called about
My issue was not resolved
Other: