2.7 Offer back-up support for the Product(s) to Clients, Distributor(s) and where appropriate Business Agents within the Territory. Depending upon the circumstances, most back-up support would be offered at no extra cost to the Client. For Distributor(s) and Business Agents the support and training costs need to be incorporated into the ‘Distributorship’ package so that no extra costs are incurred. And must be low as possible.