Hi Chief,
thank you for contacting us and playing
Clash of clans!
l do understand your concern about your
village that someone is playing. Do not
worry.
We understand your account may have
been compromised. lf this is the case, then
we would ask you to reply with certain
information about the account. we know
how much villages mean to our players
and have an obligation to make sure the
right chief gets access to the right village.
This is why we need all of the following
information to review your case:
1. When (month & year) did you create the village?
2. Where (city & country) did you create the village?
3. When did you notice that your account was compromised?
4. What devices list all, and specify model (e.g. "iPad 1G", "HTC One", "iPhone 4S" etc.)
5. lf you ever ordered gems on this
account, attach a full copy of the iTunes or
Google Play Store receipt for your first gem
order ever. lf you don't know where to look
for your first receipt, try your email inbox. lf
you can't find it there, check out http://
support. apple. com/kb/ht2727 if you made
the order on iOS; if you used Android, head
over to https: //support.go ogle. com/
googleplay/
answer/2850369? hl=en&ref_topic=324592
1.
Please try to provide accurate and
complete information. Once we have
cross-checked the data with our database,
we'll make sure to get back to you. Please
keep in mind that at some stage, we may
need to put a temporary ban on the village
as a necessary step of the ownership
verification process.
Best regards