In our case study the IT solution is endorsed by top management in order to
establish global processes, to create, in this way, conditions for easy adjustments
of organizational set up and to follow, or even anticipate, market evolutions.
According to the literature, the sponsorship by the top management is a pivotal
factor for the success of every IT solution, but we think that it is true only if this
sponsorship is accomplished with the correct use of the leverages before mentioned.
From the conducted analysis, it seems that in the examined company not
every leverages are used. In particular from the review of the weakness points it
emerges a low use of the organizational leverage related to the ownership people.
In fact, the implementation of any IT solution must be related to human resource
management: the best technical solution can be a failure if it is not accomplished
with the appropriate action of communication, training and sharing that can
generate acceptance among involved people.