We're really sorry to hear you received another customers order instead of yours. Please don't worry, as we'll get this sorted out for you ASAP. We've whizzed a message over to our specialist team to get a replacement sent out to you. This can take up to 48 hours to process & as soon as it's been sorted, we'll let you know. In the meantime, could you please pop the incorrect parcel back to us. As soon as you've sent it back, send us over a pic of the receipt & we'll refund you for the returns charges. If you have any other Q's - give us a shout.