Hi Fayeez Ok I think I didn't have

Hi Fayeez

Ok I think I didn't have the full facts and i didn't know this was the third time shouting. I understood Sheng only had a Dispute on the bus with Agamy.

I know the headaches of the staff believe me !!

Of course I want to support you and I know you need that to Manage the headaches of the staff. So sorry for the oversight.

I will change the warning letter to Sheng to continual aggression to reception and supervisor that's stronger then a Dispute on the bus. In future I think with warning letters it's better we have a full discussion so i understand all the facts.

Julie .....I will write the letter later today myself and copy you. I will issue to Sheng.